Privacy Policy

1. Introduction

  • Being Me Therapies is committed to protecting the privacy and security of personal information. This policy outlines our practices and procedures for collecting, using, and disclosing personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also addresses requirements specific to our services under the National Disability Insurance Scheme (NDIS).

2. Collection of Personal Information

  • Types of Information Collected: We collect personal, sensitive, and health information necessary to provide our therapeutic services, manage our client relationships, and comply with legal obligations. This may include but is not limited to, names, addresses, contact details, medical history, treatment plans, and NDIS participant details.

  • Methods of Collection: Personal information is collected directly from clients or their legal representatives through consultations, forms, and interactions with our staff. We may also receive information from other health providers with your consent.

3. Use of Personal Information

  • Purpose: Personal information is used solely for providing specified services under the NDIS, managing our care duties, and administrative purposes directly related to our services.

  • Secondary Uses: Occasionally, information may be used for quality improvement, training, and compliance purposes, but only as permitted by law.

4. Disclosure of Personal Information

  • Third Parties: Information may be disclosed to other healthcare providers, NDIS planners, and legal guardians as necessary and within the limits of the consent provided.

  • Legal Obligations: We may disclose information when required by law, such as for mandatory reporting of certain health issues.

5. Data Security and Retention

  • Security Measures: We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. This includes physical security, encrypted databases, and secure communication channels.

  • Retention Period: Personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, and as required by Australian law, including the Health Records and Information Privacy Act 2002 where applicable.

6. Access and Correction

  • Requests for Access: Clients may request access to their personal information held by us. Such requests should be made in writing. We aim to provide access within 30 days, ensuring the information is relevant and current.

  • Correction: If you believe any information we hold is incorrect, incomplete, or out-of-date, you can request its correction.

7. Complaints and Enquiries

  • Complaints Process: If you have a complaint about our handling of personal information, please submit it in writing. We will respond within 30 days from receipt, outlining the steps we will take to resolve your complaint.

  • Contact Details: All privacy-related enquiries or complaints should be directed to our Privacy Officer via email at privacy@beingme.com.au or by calling our office.

8. Policy Updates

  • Revisions: This policy may be updated periodically to reflect changes in our practices or the law. The most current version will always be posted on our website.

9. Acknowledgement and Consent

  • Consent to Collect and Use Information: By using our services, clients consent to the collection and use of their personal information as outlined in this policy, within the limits prescribed by law.